IT Field Service Technician
It’s all about the employees! At Prototype: IT, we strive to create a unique culture that is fun, engaging, and challenging. You will play a vital role in our success by providing the superior customer service and attention to detail our company demands.
We are seeking a Field Technician who is passionate about technology, highly skilled at providing excellent customer service, and can thrive in a fast-paced environment. The Field Technician is responsible for providing technical support to clients, both locally and nationwide, by installing and maintaining system servers, workstations, and laptops, including hardware, software, operating systems and applications. This position requires an individual who has superb customer-facing skills with the ability to travel least 50% of the time.
Qualifications & Skills:
- Bachelor's Degree in Computer Science or Management Information Systems or related field or 2-5 years of equivalent experience.
- Network+, Security+, CCNA, MCP, MCSA 2012/2016, VCP-6-DCV preferred.
- Experience with Microsoft Products including Windows Desktop, Server and the Office product suites.
- Experience with virtualization platforms including VMware, Hyper V, Citrix and RDS.
- Experience with network troubleshooting/configuration including basic configuration of managed switches and firewalls.
- Experience with trouble shooting/configuring VOIP phone systems.
Prototype:IT is one of the largest, privately-owned Managed Service Providers in the metroplex, located in Flower Mound, TX. Founded in 2005, prototype:IT has been delivering custom IT management services to a growing number of clients within the Dallas-Fort Worth area and throughout the country. With our team of experienced IT technologists, we provide quality support and services that enable our clients to focus attention away from day-to-day IT challenges and back to their core business.
We “CHALK IT Up” to our Core Values. At prototype:IT, we live by our motto, “CHALK IT Up!”: Collaboration, Honesty, Agility, Loyalty and Knowledge seeking.
Employee-Centered Culture. We provide a positive and supportive work environment which our employees value. Casual dress, social activities, unlimited beverages and snacks, and catered lunches every Friday!
Charity and community involvement. We support our employee’s individual community contributions, sponsor programs in our local schools and participate in charity events across north Texas.
Fun company events. Quarterly Team Building Events, Holiday activities, and celebrating employee achievements.
Benefits. Competitive compensation package (Subsidized medical, full-dental for employees), Company paid life insurance, as well as long and short-term disability insurance, 3% company matching SIMPLE IRA, and PTO.
Go to www.prototypeit.net/careers to submit a resume, or email to [email protected].
Check out our Facebook page at www.facebook.com/prototypeit to see our team at work and play!