• Title

  • IT Customer Support Engineer

    Prototype IT
    Job Description
    Prototype:IT is one of the largest, privately-owned Managed Service Providers in the metroplex, located in the Town of Flower Mound.  Founded in 2005, prototype:IT has been delivering custom IT management services to a growing number of clients within the Dallas-Fort Worth Metroplex and throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business. 

    We are seeking a Customer Service Engineer who is a problem-solver with a desire to grow their IT knowledge in a fast-paced environment supporting clients in a variety of industries. The Customer Service Engineer is responsible for providing technical support to prototype:IT employees and customers by installing, configuring, repairing, and troubleshooting hardware and software problems.  
    If you have a passion for technology and a proven track record of working in a team environment, we would to hear from you!

    • Minimum one year of service desk experience
    • Associate's Degree in Computer Science or 2 years of equivalent experience
    • Excellent knowledge of our supported software and technologies
    • Experience with Active Directory, copiers, network printers, Email configuration, Windows 7 or 8, and Office 365
    At Prototype:IT, we strive to create an employee-centered culture that’s challenging, engaging, and fun! We make sure to take great care of each member by offering great perks, such as weekly catered lunches, unlimited snacks, coffee and beverages, a SIMPLE IRA with a 3% match, paid time off, team-building activities, and much more!  See what we are all about at www.prototypeit.net and go to the careers link to submit a resume, or email it to [email protected]
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