• Title

  • IT Customer Service Engineer

    Posted: 01/03/2021

    Prototype:IT is seeking Customer Service Engineers who are problem-solvers with a desire to grow their IT knowledge in a challenging and fast-paced environment.  You will have the opportunity to support clients in a variety of industries, using the most current technologies, in a culture that puts their employees first. Our Customer Service Engineers provide technical support to prototype:IT employees and customers by installing, configuring, repairing, and troubleshooting hardware and software problems.  If you have a passion for technology and enjoy working in a team environment, we would love to hear from you!

    As our ideal candidate, you'll need

    • Minimum one year of service desk experience
    • Associate's Degree in Computer Science or 2 years of equivalent experience
    • Excellent knowledge of our supported software and technologies
    • Experience with Active Directory, copiers, network printers, Email configuration, Windows 7 or 8, and Office 365
    • Excellent customer service skills
    Who we are

    Prototype:IT is one of the largest, privately-owned Managed Service Providers in the metroplex, located in the Town of Flower Mound.  Founded in 2005, Prototype:IT has been delivering custom IT management services to a growing number of clients within the Dallas-Fort Worth metroplex and throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business. 

    Why Prototype:IT?

    We “CHALK IT Up” to our Core Values:  Collaboration, Honesty, Agility, Loyalty and Knowledge seeking.

    Employee-Centered Culture.  We provide a positive and supportive work environment which our employees value.  Casual dress, social activities, unlimited beverages and snacks, and catered lunches every Friday!

    Charity and community involvement.  We support our employee’s individual community contributions, sponsor programs in our local schools and participate in charity events across north Texas.

    Fun company events. Quarterly Team Building Events, Holiday activities, and celebrating employee achievements.

    Benefits.  Competitive compensation package (Subsidized medical, full-dental for employees), Company paid life insurance, as well as long and short-term disability insurance, 3% company matching SIMPLE IRA, and PTO.

    Go to www.prototypeit.net/careers to submit a resume, or email to [email protected].
    Check out our Facebook page at www.facebook.com/prototypeit to see our team at work and play!