Lead Member Service Representative - Lewisville
Responsible for implementing existing policies, procedures and systems involving teller and member service functions. Coordinates, directs and assigns work. Answers questions and resolves problems that are more complex. Responsible for consistent flow of new account and teller area. Responsible for general training and oversight of new account representatives and teller staff (as assigned). Ensures members are promptly and professionally served. Acts as a new account representative and/or teller as needed and actively cross sells credit union services.
High school graduate or equivalent. Additional college coursework in business or finance preferred.
Understanding of the Credit Union’s field of membership.
Thorough knowledge of Credit Union services and products.
Understanding of related legal and regulatory requirements.
Familiarity with PSR service functions, policies, and procedures.
At least five years of related financial institution experience, preferable with a minimum of two years of supervisory experience.
Strong interpersonal, leadership, and supervisory skills.
Ability to operate related computer applications and related business equipment.
Attention to detail.
Ability to maintain an effective and efficient workflow.
This is a full-time position Monday - Friday, with rotating Saturdays. As with all DATCU openings, candidates should be flexible with their schedules to best meet the needs of the membership. Successful candidates should have excellent customer service skills. Bilingual a plus.
Equal Opportunity Employer/Veterans/Disabled